FAQ’S💖

🧩 1. ORDER & CUSTOMIZATION

Can I customize my case?

Yes! You can create your own case by choosing charms, colors and styles ✨

Where do I write my phone model?

You should select your phone model before checkout.

If your model is not listed, please write it in the order notes.

🧩 2. PROCESSING & SHIPPING

How long does it take to make my order?

All cases are handmade, so processing takes 3–10 business days.

How long is shipping?

Shipping time depends on your location.

Estimated delivery: It depends of your chose.

Ready-to-ship items: 3–10 business days

Custom & handmade cases: 3–20 business days

High-detail custom designs: up to 30 business days

 

🧩 3. RETURNS & EXCHANGES

Do you accept returns?

Due to the custom nature of our products, we do not accept returns or exchanges.

What if my order arrives damaged?

Contact us within 24 hours and we will fix it for you 💌

 

🧩 4. ORDER CHANGES

Can I change my order after placing it?

Yes, but only within 24 hours after purchase.

🧩 5. HANDMADE DISCLAIMER

Will my case look exactly the same?

Each case is handmade, so small variations may occur.

This makes every piece unique 💖

🧩 6. CONTACT

Need help?

Email us at: uniquecases8@gmail.com

Or DM us on TikTok/Instagram @uniquecasesus_ ✨